It is a program for vehicle owners participating in this program and certificate issued towards it which aims to address the consequences resulting from engine or gearbox failures after the expiration of the factory warranty period, whether by the duration or exceeding the mileage, which constitutes an economic burden on the owner.
Issuing a preliminary extra care certificate (the preliminary Certificate) that includes coverage of the engine and gearbox at a cost of a maximum of 8000 Saudi riyals per year, starting from the date of issuing the Preliminary certificate and without the need to examine the vehicle, provided that the conditions and exceptions found in the extra care certificate are adhered to. If the car owner decides to attend one of the Abdul Latif Jameel for bodyworkسand paint (the Company) centers and perform a technical inspection of the engine and gearbox (free), he will be exempted from the conditions of coverage while maintaining the exceptions, and the coverage limit will be raised to 15,000 riyals per year from the date of the examination to the end of the period mentioned in the Final care certificate (the Final Certificate)
The Final Certificate (if issued) will supersede the Preliminary Certificate
Includes a range of cylinders, parts, and decorative interior parts including cylinders, pipes, driveshafts, tie rods, camshafts, mounts, pushrods, swing arms, thermostats, valve thrust levers, and an oil pump. (Excluding consumable and usual parts such as spark plugs, wires, belts, and Ahwaz). As well as all other excluded parts mentioned in the Preliminary or Final Certificate.
Which only includes mechanical parts only. All other parts mentioned in detail in the Preliminary or Final Certificate are excluded.
Covering the expenses of transporting the damaged car to the nearest center of the Company, with a maximum value of 1000 riyals per year, which is within the coverage limit mentioned in the Preliminary or Final Certificate, provided that the claim is acceptable.
The customer must abide by the conditions mentioned in the Preliminary Certificate, and the repair will be exclusively in the centers of the Company for Body and Paint Works, and no monetary compensation will be given for any reason including any repairs made outside the company’s centers.
In the event of any vehicle malfunction, among the malfunctions included in the extra care program, the customer must:
The service center will inspect the car, determine the nature of the malfunction, estimate the cost of repair, and in the event that the claim is valid, the repair will be carried out and in accordance with the Preliminary and/or Final Certificate requirements.
Frequently Asked Questions:
After the original manufacturer warranty expires and as per the Certificate (Preliminary or Final) terms.
The initial certificate is valid immediately upon issuance by the Company and is subject to the exceptions and conditions mentioned therein.
The Final Certificate is issued at the Company service center and delivered to the customer when the free engine and gearbox check is performed and subject to the certificate terms and conditions.